Refund Policy – Maison Fafa

By making a purchase on our website, you agree to the terms outlined in this refund policy. Please review it carefully before completing your order.

Return Eligibility

Non-Returnable Items:

• Sale items (unless damaged or defective upon receipt).

• Electronic items.

• Underwear, socks, shapewear, lingerie, or other intimate items for hygienic reasons.

Return Timeframe:
All return requests must be submitted within 60 days of receiving your order. A return fee may apply, which can be paid during the return process. If this option is unavailable, a voucher will be issued, and the return cost deducted from your refund.
Please allow 7–10 business days after receipt for your return to be processed.

How to Initiate a Return

To request a return, please email us at lamaisonfafa@gmail.com with the following details:

• Your order number.

• A description of the issue or reason for return.

• Photos, if applicable (e.g., for damaged sale items).

We will respond with further instructions within 3-4 business days.

Order Cancellations

Due to our automated fulfillment process, orders cannot be canceled once placed. Please ensure all details are correct before completing your purchase.

Return Shipping Costs

Maison Fafa does not cover return shipping costs. Customers are responsible for shipping fees associated with returning items.

Return Label Requirement:
All returned orders must include a return label with your shipment. Returns without a return label may not be approved for a refund.

Conditions for Sale Items

Sale items are non-returnable unless the product is damaged or defective upon receipt. If this applies, please provide evidence (e.g., photos) when initiating your return.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at lamaisonfafa.com within 14 days of receiving your order. Include details and photos so we can resolve the issue promptly.